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Frequently Asked Questions
How can I track my order for delivery time?
For tracking your order and estimated delivery time, please email us with your order number, and we'll promptly provide you with a tracking ID. Generally, we aim to deliver within 10 business days.
How can I contact Your Shop Mart about privacy-related concerns?
If you have questions about our privacy practices or wish to exercise your privacy rights, you can reach out to us via email at info@yourshopmart.com or by mail at 5257 EWART ST, Burnaby BC V5J 2W5, Canada.
How can I contact Yourshopmart's customer service?
You can reach our customer service team via email at info@yourshopmart.com or by phone at 226-975-0428. Our lines are open 24/7 to assist you with any inquiries or concerns you may have.
What is your return policy?
We offer a 30-day return policy from the date of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You will need to provide the receipt or proof of purchase. Returns must be initiated by contacting us at info@yourshopmart.com. We'll provide a return shipping label and instructions. Returns without prior authorization will not be accepted.
What is the refund process?
What is the refund process?
Once we receive and inspect your return, we'll notify you of the approval status. If approved, refunds will be processed within 10 business days to your original payment method. However, please note that it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your return was approved, please reach out to us at info@yourshopmart.com for assistance.
